S&L Plastics Manufacturing Co., Ltd. - FAQ for Business Clients
About S&L
Founded in 2005, S&L Plastics Manufacturing Co., Ltd. is a specialist manufacturer and solution provider with over two decades of expertise in the desk mats and mouse pads industry. We integrate R&D, manufacturing, and sales to deliver a comprehensive product range, including Gaming Mouse Pads, Ergonomic Office Solutions, Desk Mats, and customized promotional products. Our global footprint extends across key markets in Europe, North America, South America, Asia, and Oceania.
Our commitment is to forge lasting partnerships by providing reliable OEM/ODM services, innovative products, and consistent quality to our international clientele.
Frequently Asked Questions (FAQ)
1. About Our Company & Services
Q: Are you a factory or a trading company?
A: We are a fully-equipped manufacturing facility. Since our establishment in 2005, we have built over 21 years of in-house expertise, managing the entire process from design and material procurement to production and quality assurance. Factory audit reports and virtual tour materials are available upon request for due diligence.
Q: What services do you offer?
A: We provide full OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) support. Clients can choose to manufacture their own designs (OEM) or leverage our professional design and development team to co-create new products, including bespoke designs, dimensions, materials, and packaging solutions (ODM).
2. Product & Customization
Q: What is your Minimum Order Quantity (MOQ)?
A: We operate with flexible MOQ policies to support businesses of all scales. For standard catalog items, MOQs can start from 500 pieces, and we welcome trial orders for new collaborations. Final MOQs are subject to product complexity and material choices.
Q: Can I customize the design, size, and material?
A: Yes, customization is a cornerstone of our service. Our experienced development team can tailor products to your exact specifications, including custom graphics via various printing techniques (sublimation, screen printing), unique dimensions, thickness, and a selection of materials like cloth, rubber, and PVC.
Q: What certifications do your products and factory hold?
A: We maintain high compliance standards. Our manufacturing facility holds BSCI and ISO 9001 certifications. Our products are tested to meet international standards such as ROHS, REACH, Prop 65 (CA65), AZO-Free, CE, and FCC. We have a proven track record of passing third-party audits for leading global retailers.
3. Ordering & Payment
Q: What are your payment terms?
A: We offer secure and flexible payment options, including Telegraphic Transfer (T/T), Letter of Credit (L/C), and other online payment methods.
Q: Do you provide free samples?
A: Yes, we provide free samples for custom projects. Clients only need to cover the courier shipping cost.
4. Production & Shipping
Q: What is your typical production lead time?
A: Production time varies based on order size and customization level. Generally, lead times range from 15 to 25 working days after final sample approval and receipt of deposit. A detailed production schedule will be provided for your specific project.
Q: What are my shipping options?
A: We are well-versed in international logistics and offer shipping via sea freight (FCL/LCL), air freight, or express couriers (DHL, UPS, FedEx). We will propose the most efficient and economical method based on your order details and destination. Services can range from port-to-port to door-to-door (DDP) delivery arrangements.
5. Quality & After-Sales
Q: How do you ensure product quality?
A: Quality control is implemented at every stage: raw material inspection, in-line production checks, and a final pre-shipment audit. We can provide relevant quality documentation and accommodate third-party inspections (e.g., SGS, BV) upon client request.
Q: What is your warranty or return policy?
A: We guarantee our products against manufacturing defects. For any verified defects upon arrival, we will arrange replacements. Specific terms and procedures for claims and returns are outlined in our formal contract to ensure clarity and mutual protection.